Cancellation Policy

Before purchasing a Immersion or Online Program it is important that you fully read and thoroughly understand our cancellation policy.

This cancellation policy is designed to protect both Immersion/Program leaders and the participants.

“You” refers to a participant who applied and made payment for a Sundari Mystery Immersion.

“We” refers to Sundari Mystery Immersions (under Serpent School Limited).

“Cancellation” is defined as not attending the Sundari Mystery Immersion that you made payment for or wanting to switch to another Immersion.

“Immersion” refers to any Immersion from Sundari Mystery Immersions.

Please note that there will be no refunds or discounts for arriving late, leaving early, flight cancellations, travel delays or illness. Should  you cancel your participation to the Immersion for any reason, the cancellation policy outlined below will apply, with no exceptions.

We wish we could compensate people for unforeseen circumstances, however we will have incurred expenses that, once paid, cannot be refunded. We strongly encourage you to purchase travel insurance if you have concerns.

To cancel your participation to a Immersion you must send us an email stating that you wish to cancel to: immersions@sofiasundari.com.

All PAYMENTS are NON-REFUNDABLE*, **. They will be kept to cover administrative fees.

In the event that you made a single payment (full fee) for the Immersion, the non-refundable policy will also apply.

**An exception is cancellation due to COVID-19 restrictions (see regulation below).

We are financially responsible for the Immersion programme, therefore we ask that you respect that we cannot make any exceptions to this agreement.

Cancellation due to COVID  – 19:
In the event that a Training Immersion needs to be cancelled due to Covid – 19, a 100% refund will be issued.

In the event that you have to cancel your attendance due to updated COVID – 19 restrictions, you will be issued with a full refund, including your deposit.  “Updated COVID-19 Restrictions” are any changes imposed by governments or other governing bodies that prevent you from attending the Immersion.  It is important to stress that such changes must have occurred after you booked your place on the Immersion. We will therefore regard such updated COVID-19 restrictions to be reasonably beyond your control and a full refund will be made available.

Over the past 10 years, it has only occurred once that a Immersion has had to be cancelled due to unforeseen circumstances. In the event that a scheduled Immersion needs to be cancelled for any reason, your full fee and deposit payment will be transferred to another Immersion. Alternatively, you may request a full refund of your payment.

Any significant changes to Immersion details***, will be communicated ASAP. In this case, we offer you these two options: a full refund (deposit included) or the option of transferring  your payment to another Immersion.  This decision should be made regarding within 30 days, otherwise our cancelation policy will apply.

***Significant Immersion details are: change of scheduled date, location, duration, price, leader or general concept of the Immersion.

We are not responsible for expenses incurred in preparation for any cancelled retreat, this includes airline tickets, loss of work, and/or other costs associated with  the preparation of your trip. In case you have any concerns, please purchase travel insurance.

There are no refunds for Online Programs.

If you are purchasing a Program or a Private mentoring and agreed to pay in instalments you are responsible for the entire amount originally agreed to. There are no refunds or early terminations for these services.